FAQ

1. Do you ship internationally?

Yes, we currently ship to most countries, excluding the following: Brazil, Singapore, Kuwait, Croatia, South Korea.

2. I've received my confirmation # but still have not received my tracking #?

Items can take 3-4 days to be processed and shipped, once your item has been shipped you will be sent an email with your tracking #. 

3. I've received my tracking #, but there is no information. 

Shipping information can take 24-48 hours to be processed by either USPS or UPS, if information about the location of your package after this time, please contact us at hello@touchzerogravity.com

4. How long will it take for my item to arrive?

If you live within the United States your item will arrive in approximately 5-8 business days. 

5. How protective are our cases? 

Our cases are durable and protective. They securely snap onto your phone, covering the back and sides. Our cases however do not cover the screen of your phone. 

6. How can I calculate shipping for international orders? 

For international orders, the shipping cost can be calculated prior to placing your order. After you have your items in your cart, you can proceed to checkout like normal. Once you have entered your shipping address you will have the option to calculate your shipping costs before placing your order. 

7. Do you accept returns? 

If you are not completely satisfied with your order you may return or exchange any unused or defective merchandise within 15 days. For more information regarding returns feel free to visit our return policy page here for more details! 

8. Can I process an exchange? 

Of course! If you would like to exchange an item you purchased for another, just ship it back to us unused before 15 days. Once we receive your old case, your new one will be shipped out for you. For more details on how to process an exchange check out our return policy page

9. Do you ever have sales?

Yes! Follow us on Instagram, Facebook, and Twitter to stay updated on sales and future promotions!

10. How do I enter my PROMO code? 

You will be given the opportunity to enter a PROMO code during check-out, and after you've entered your billing and shipping information. 

11. Is the Compact iPhone case really makeup?

 The case is not real makeup, but a print of a compact case. 

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